01Flight Cancellation Policy
Every booking made on karolinatour.com is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be cancelled partially as per the specific airline’s policy.
Cancellations can be made offline by sending an email to Karolina Tour Morocco (support@karolinatour.com).
We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
Amendment charges on karolinatour.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
To cancel the tickets within 24 Hrs of the journey, Karolina Tour Morocco recommends customer to contact directly to the Airlines and after that, send the cancellation request to us Via Mail for refunds.
In case of direct cancellation through airlines, refunds will be given according to airlines charges along with our service charge as above mentioned. After flight departure & in case of No Show, we don’t entertain any cancellation request.
In case of No-show the refund amount is entirely depends upon the airlines. Karolina Tour Morocco has nothing to do with the refund amount. Karolina Tour Morocco will refund the same amount to the customer, which we receive from airlines in case of No-Show.
THE USER AGREES TO PAY FEE CHARGED BY Karolina Tour Morocco UPON ANY TYPE OF CANCELLATIONS MADE POST BOOKING IRRESPECTIVE OF REFUND AMOUNT, Karolina Tour Morocco WILL CHARGE INR 413/- PER PAX PER SECTOR FOR DOMESTIC FLIGHTS & INR 1180/- FOR INTERNATIONAL FLIGHTS. ANY REFUND TO THE USER SHALL BE PROCESSED AFTER DEDUCTING EQUIVALENT AMOUNT TOWARDS THE FEE.
02Hotel Amendment & Cancellation Policy
Every booking made on Karolina Tour Morocco is subject to cancellation charges levied by the Hotels, which may vary with respect to hotels and room types.Karolina Tour Morocco levies negligible amount of $10 per room for domestic and $20. per room for international hotel booking as cancellation service charges
Some bookings may be non-refundable as per the specific hotel’s policy.
Cancellations can be made offline by sending an email to support@karolinatour.com.
We assist you in making various amendments for bookings. In few cases, you need to contact the hotel directly.
To cancel the booking within 24 Hrs of the journey, Karolina Tour Morocco recommends customer to contact directly to the Hotels and after that, send the cancellation request on our website for refunds.
03Refund Policy
Karolina Tour Morocco will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through email.
Refund against the cancellation of air tickets & hotel booking will be credited directly in customer’s mode of payment after receiving the refund amount from the Airlines & Hotels respectively.
Karolina Tour Morocco will process refund within 72 only after receiving it from the concerned Airlines/Hotel/Transporter/Other Suppliers.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions.